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1. Intro­duc­tion

ThemeREX (web­site url address: https://themerex.net) app­re­ciates your busi­ness and trust. We are Cyprus based com­pany, crea­ting pro­ducts to enhance your web­site buil­ding expe­ri­ence. Please read this Pri­vacy Policy, pro­vi­ding con­sent to both docu­ments in order to have per­mis­sion to use our ser­vices.

2. Data Coll­ected

Data Sto­rage Loca­tion

We are a Cyprus based com­pany and ope­rate web ser­vers hosted in Ger­many. Our hos­ting pro­vider Hetzner Online GmbH adheres to the EU/US “Pri­vacy Shield”, ensu­ring that your data is secu­rely stored and GDPR com­pliant. For more infor­ma­tion on Hetzner Online GmbH pri­vacy policy, please see here: Hetzner Data Pri­vacy Policy

Regis­tra­tion Data

If you register on our web­site, we store your chosen user­name and your email address and any addi­tional per­sonal infor­ma­tion added to your user pro­file. You can see, edit, or delete your per­sonal infor­ma­tion at any time (except chan­ging your user­name). Web­site admi­nis­tra­tors can also see and edit this infor­ma­tion.

Purchase Data

To receive pro­duct sup­port, you have to have one or more Envato/ThemeREX purchase codes on our web­site. These purchase codes will be stored tog­e­ther with sup­port expi­ra­tion dates and your user data. This is required for us to pro­vide you with down­loads, pro­duct sup­port, and other cus­tomer ser­vices.

Sup­port Data

If you have regis­tered on our web­site and have a valid sup­port account, you can submit sup­port tickets for assis­tance. Sup­port form sub­mis­sions are sent to our third party Ticksy ticke­ting system. Only the data you expli­citly pro­vided is sent, and you are asked for con­sent, each time you want to create a new sup­port ticket. Ticksy adheres to the EU/US “Pri­vacy Shield” and you can see their pri­vacy policy here: Ticksy Pri­vacy Policy.

Comm­ents

When you leave comm­ents on the web­site we collect the data shown in the comm­ents form, and also the IP address and browser user agent string to help spam detec­tion.

Contact Form

Infor­ma­tion sub­mitted through the contact form on our site is sent to our com­pany email, hosted by Zoho. Zoho adheres to the EU/US “Pri­vacy Shield” policy and you can find more infor­ma­tion about this here: Zoho Pri­vacy Policy.

These sub­mis­sions are only kept for cus­tomer ser­vice pur­poses they are never used for mar­ke­ting pur­poses or shared with third par­ties.

Google Ana­ly­tics

We use Google Ana­ly­tics on our site for anony­mous reporting of site usage. So, no per­so­na­lized data is stored. If you would like to opt-out of Google Ana­ly­tics moni­to­ring your beha­vior on our web­site please use this link: Google Ana­ly­tics Opt-out.

Cases for Using the Per­sonal Data

We use your per­sonal infor­ma­tion in the fol­lo­wing cases:

  • Verification/identification of the user during web­site usage;
  • Pro­vi­ding Tech­nical Assis­tance;
  • Sen­ding updates to our users with important infor­ma­tion to inform about news/changes;
  • Che­cking the accounts’ acti­vity in order to pre­vent frau­du­lent tran­sac­tions and ensure the secu­rity
  • over our cus­to­mers’ per­sonal infor­ma­tion;
  • Cus­to­mize the web­site to make your expe­ri­ence more per­sonal and enga­ging;
  • Gua­rantee overall per­for­mance and admi­nis­tra­tive func­tions run smoothly.

3. Embedded Con­tent

Pages on this site may include embedded con­tent, like You­Tube videos, for example. Embedded con­tent from other web­sites behaves in the exact same way as if you visited the other web­site.

These web­sites may collect data about you, use coo­kies, embed addi­tional third-party tracking, and monitor your inter­ac­tion with that embedded con­tent, inclu­ding tracking your inter­ac­tion with the embedded con­tent if you have an account and are logged in to that web­site. Below you can find a list of the ser­vices we use:

Face­book

The Face­book page plugin is used to dis­play our Face­book time­line on our site. Face­book has its own cookie and pri­vacy poli­cies over which we have no con­trol. There is no instal­la­tion of coo­kies from Face­book and your IP is not sent to a Face­book server until you con­sent to it. See their pri­vacy policy here: Face­book Pri­vacy Policy .

Twitter

We use the Twitter API to dis­play our tweets time­line on our site. Twitter has its own cookie and pri­vacy poli­cies over which we have no con­trol. Your IP is not sent to a Twitter server until you con­sent to it. See their pri­vacy policy here: Twitter Pri­vacy Policy .

You­tube

We use You­Tube videos embedded on our site. You­Tube has its own cookie and pri­vacy poli­cies over which we have no con­trol. There is no instal­la­tion of coo­kies from You­Tube and your IP is not sent to a You­Tube server until you con­sent to it. See their pri­vacy policy here: You­Tube Pri­vacy Policy.

4. Coo­kies

This site uses coo­kies – small text files that are placed on your machine to help the site pro­vide a better user expe­ri­ence. In general, coo­kies are used to retain user pre­fe­rences, store infor­ma­tion for things like shop­ping carts, and pro­vide anony­mised tracking data to third party appli­ca­tions like Google Ana­ly­tics. Coo­kies gene­rally exist to make your brow­sing expe­ri­ence better. However, you may prefer to disable coo­kies on this site and on others. The most effec­tive way to do this is to disable coo­kies in your browser. We sug­gest con­sul­ting the help sec­tion of your browser.

Neces­sary Coo­kies (all site visi­tors)
  • cfduid: Is used for our CDN Cloud­Flare to iden­tify indi­vi­dual cli­ents behind a shared IP address and apply secu­rity set­tings on a per-client basis. See more infor­ma­tion on pri­vacy here: Cloud­Flare Pri­vacy Policy.
  • PHPSESSID: To iden­tify your unique ses­sion on the web­site.
Neces­sary Coo­kies (Addi­tional for Logged in Cus­to­mers)
  • wp-auth: Used by Word­Press to authen­ti­cate logged-in visi­tors, pass­word authen­ti­ca­tion and user veri­fi­ca­tion.
  • wordpress_logged_in_{hash}: Used by Word­Press to authen­ti­cate logged-in visi­tors, pass­word authen­ti­ca­tion and user veri­fi­ca­tion.
  • wordpress_test_cookie Used by Word­Press to ensure coo­kies are working cor­rectly.
  • wp-settings-[UID]: Word­Press sets a few wp-settings-[UID] coo­kies. The number on the end is your indi­vi­dual user ID from the users data­base table. This is used to cus­to­mize your view of admin inter­face, and pos­sibly also the main site inter­face.
  • wp-settings-[UID]:Word­Press also sets a few wp-settings-{time}-[UID] coo­kies. The number on the end is your indi­vi­dual user ID from the users data­base table. This is used to cus­to­mize your view of admin inter­face, and pos­sibly also the main site inter­face.

5. Who Has Access To Your Data

If you are not a regis­tered client for our site, there is no per­sonal infor­ma­tion we can retain or view regar­ding yourself.

If you are a client with a regis­tered account, your per­sonal infor­ma­tion can be accessed by:

  • Our system admi­nis­tra­tors.
  • Our sup­porters when they (in order to pro­vide sup­port) need to get the infor­ma­tion about the client accounts and access.

6. Third Party Access to Your Data

We don’t share your data with third-par­ties in a way as to reveal any of your per­sonal infor­ma­tion like email, name, etc. The only excep­tions to that rule are for part­ners we have to share limited data with in order to pro­vide the ser­vices you expect from us. Please see below:

Envato Pty Ltd

For the pur­pose of vali­da­ting and get­ting your purchase infor­ma­tion regar­ding licenses for this theme, we send your pro­vided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your vali­dated sup­port data. See the Envato pri­vacy policy here: Envato Pri­vacy Policy.

Ticksy

Ticksy pro­vides the sup­port ticke­ting plat­form we use to handle sup­port requests. The data they receive is limited to the data you expli­citly pro­vide and con­sent to being set when you create a sup­port ticket. Ticksy adheres to the EU/US “Pri­vacy Shield” and you can see their pri­vacy policy here: Ticksy Pri­vacy Policy.

7. How Long We Retain Your Data For

When you submit a sup­port ticket or a com­ment, its meta­data is retained until (if) you tell us to remove it. We use this data so that we can reco­gnize you and approve your comm­ents auto­ma­ti­cally ins­tead of hol­ding them for mode­ra­tion.

If you register on our web­site, we also store the per­sonal infor­ma­tion you pro­vide in your user pro­file. You can see, edit, or delete your per­sonal infor­ma­tion at any time (except chan­ging your user­name). Web­site admi­nis­tra­tors can also see and edit that infor­ma­tion.

8. Secu­rity Mea­sures

We use the SSL/HTTPS pro­tocol throug­hout our site. This encrypts our user com­mu­ni­ca­tions with the ser­vers so that per­so­nally iden­ti­fiable infor­ma­tion is not captured/hijacked by third par­ties wit­hout aut­ho­riza­tion.

In case of a data breach, system admi­nis­tra­tors will imme­dia­tely take all needed steps to ensure system inte­grity, will contact affected users and will attempt to reset pass­words if needed.

9. Your Data Rights

General Rights

If you have a regis­tered account on this web­site or have left comm­ents, you can request an exported file of the per­sonal data we retain, inclu­ding any addi­tional data you have pro­vided to us.

You can also request that we erase any of the per­sonal data we have stored. This does not include any data we are obliged to keep for admi­nis­tra­tive, legal, or secu­rity pur­poses. In short, we cannot erase data that is vital to you being an active cus­tomer (i.e. basic account infor­ma­tion like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any sup­port or other pro­duct-related ser­vices to you.

GDPR Rights

Your pri­vacy is cri­ti­cally important to us. Going for­ward with the GDPR we aim to sup­port the GDPR stan­dard. ThemeREX per­mits resi­dents of the Euro­pean Union to use its Ser­vice. The­r­e­fore, it is the intent of ThemeREX to comply with the Euro­pean General Data Pro­tec­tion Regu­la­tion. For more details please see here: EU GDPR Infor­ma­tion Portal.

10. Third Party Web­sites

ThemeREX may post links to third party web­sites on this web­site. These third party web­sites are not screened for pri­vacy or secu­rity com­pli­ance by ThemeREX, and you release us from any lia­bi­lity for the con­duct of these third party web­sites.

All social media sha­ring links, either dis­played as text links or social media icons do not con­nect you to any of the asso­ciated third par­ties unless you expli­citly click on them.

Please be aware that this Pri­vacy Policy, and any other poli­cies in place, in addi­tion to any amend­ments, does not create rights enforceable by third par­ties or require dis­clo­sure of any per­sonal infor­ma­tion rela­ting to mem­bers of the Ser­vice or Site. ThemeREX bears no respon­si­bi­lity for the infor­ma­tion coll­ected or used by any adver­tiser or third party web­site. Please review the pri­vacy policy and terms of ser­vice for each site you visit through third party links.

11. Release of Your Data for Legal Pur­poses

At times it may become neces­sary or desi­rable to ThemeREX, for legal pur­poses, to release your infor­ma­tion in response to a request from a govern­ment agency or a pri­vate litigant. You agree that we may dis­c­lose your infor­ma­tion to a third party where we believe, in good faith, that it is desi­rable to do so for the pur­poses of a civil action, cri­minal inves­ti­ga­tion, or other legal matter. In the event that we receive a sub­poena affec­ting your pri­vacy, we may elect to notify you to give you an oppor­tu­nity to file a motion to quash the sub­poena, or we may attempt to quash it our­selves, but we are not obli­gated to do either. We may also proac­tively report you, and release your infor­ma­tion to, third par­ties where we believe that it is pru­dent to do so for legal reasons, such as our belief that you have engaged in frau­du­lent acti­vi­ties. You release us from any damages that may arise from or relate to the release of your infor­ma­tion to a request from law enforce­ment agen­cies or pri­vate litig­ants.

Any pas­sing on of per­sonal data for legal pur­poses will only be done in com­pli­ance with laws of the country you reside in.

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fr 8-13 Uhr

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